|
List
of questions answered here (click on the 
for the items you'd like answered):
|
What the heck is an "F.A.Q."? |
|
How did your company come up with the name "diegotek
web solutions"? |
|
How long has diegotek
web solutions
been setting up an online presence for companies? |
|
How do you base your fees? |
|
Are there any surprises at the end? |
|
Why do you request money upfront? |
|
Do you have a warranty or guarantee for your services? |
|
Does
diegotek meet or beat competing companies offering
the same services? |
|
What's
the usual time frame for completion of a project? |
|
Do
you host Cold Fusion or Active Server Pages? |
|
What OS does the hosting network reside on? |
|
Do
you offer online sign-up for your services? |
|
What's
the best way to contact your company? |
| Q.
What
the heck is an "F.A.Q."? |
A.
Good question. The term F.A.Q. is used
as an acronym for "Frequently Asked Questions".
This list is a bunch of questions presented to
us by clients, and questions that we'd want answered
if we were looking for a prospective company to
service our online presence.  |
|
|
Q.
How
did your company come up with the name "diegotek
web solutions"?
|
| A.
It
was a very democratic process. We put our creative
minds to work, trying to find a suitable company
name that would easily transfer itself to a web
site address. After a lot of good ideas, we selected
a list of available Internet addresses, and had
family members and friends pick from there. We
believe "diegotek" can be attributed
to both "America's Finest City - San Diego"
and the technical nature of our business. |
|
|
Q.
How
long has diegotek
web solutions
been setting up an online presence for companies?
|
| A.Boy,
got us there. We are brand new, having started
the company in 1998. However, don't let our 'off
the showroom floor shine' scare you away. All
of the members of this team have been involved
in computers and the Internet at one level or
another for many years. While the company may
be new, we let our results speak for itself. |
|
| Q.
How
do you base your fees? |
| A.
We
offer several highly competitive web site
design packages that most clients will fit into.
We also offer an hourly rate for our web design
services and 'a la carte' pricing per service
(such as image scanning, etc.). Our hosting service
is provided at a flat monthly rate. You can find
all of the information about our web design pricing
and packages here
and hosting here.
|
|
| Q.Are
there any surprises at the end? |
| A.No,
not at all. We will provide you with a written
estimate before any work is done. This estimate
will stand provided that no additional services
or major changes are requested along the way.
What you signed up to have done is exactly what
you pay for at the end. |
|
| Q.
Why
do you request money upfront? |
| A.
After both parties
have agreed to the work to be done and the estimate
is in writing, we do require that a 20% deposit
be put down before work begins, with the remaining
balance to be paid at the time of completion.
Sadly, this necessary safety precaution is to
ensure that our clients really want the work to
be done. |
|
| Q.
Do
you have a warranty or guarantee for your services? |
| A.Yes,
there is a 15 day money back guarantee for work
performed. The only fee that this does not apply
to is the initial 20% deposit. That deposit is
not refundable after work begins. |
|
| Q.
Does
diegotek web solutions meet or beat competing
companies offering the same services? |
| A.Of
course we do! We will make every effort to meet
or beat other offers because we want your business.
If you already have an estimate for your web page
please present it to us and we'll see what we
can do. |
|
| Q.
What's
the usual time frame for completion of a project? |
| A.Once
a project concept has been agreed upon and the
initial 20% deposit has been received, most projects
can be done within 1-5 days. That estimate would
be longer for more complex or large tasks. The
bottom line is that we want your site to up and
running ASAP, and we will make every effort to
ensure that happens. |
|
| Q.
Do you offer online
sign-ups for your services? |
| A.
Not
at this time. Setting up such a system does require
a considerable amount of time - time that we'd
rather devote to designing quality web pages for
other clients. To be honest, we really
haven't needed it. Simple email is more than sufficient.
|
|
| Q.
Do
you host Cold Fusion or Active Server Pages? |
| A.
No,
we don't. Both of those products are specific
to the Windows NT hosting environment. Because
we host using Unix, we are unable to host these
types of pages at this time. We do host PHP, CGI
scripting and FrontPage however. |
|
| Q.
What
Operating System does the hosting network reside
on? |
| A.
The
host network is on FreeBSD, utilizing
Apache web hosting software. This means that we
have all of the capabilities (and limitations)
of Unix. Our thought is stability first, whiz-bangs
second. All of the web site enhancements in the
world won't do any good if the site is not available
because of server problems. |
|
| Q.
What's
the best way to contact your company? |
| A.
In
keeping with our philosophy that the Internet
can drive business, the best way to reach us is
via email to solutions@diegotek.com
or filling out the form on our Contact
Us page. Either of these are almost guaranteed
to get you a near instant response. Admitedly,
phone calls to our voice mail will get responses,
but not as quickly. We live on the web. |
|
Didn't
see a Q&A
here that you think would be appropriate? Email
us with it! Thanks,
The
diegotek web solutions
Team
|
